Got Questions?
Frequently Asked Questions
Q1: How can I get a product quotation?
A1: You can leave a message on our website or send an email to our official mailbox, specifying the product model, quantity, and customization requirements. We will respond on the first working day and provide you with a detailed quotation.
Q2: Can you provide samples for quality testing?
A2: Yes, we support providing samples for customer testing. Please let us know the product model and your shipping address via message or email. We will promptly reply with sample packaging details and the estimated completion time, so you can arrange the next steps accordingly.
Q3: What are the sample costs and preparation time?
A3: Sample preparation typically takes 10–15 days. Samples themselves can be provided free of charge under certain conditions, but the shipping costs must be borne by the customer. Please confirm with us before placing your order for specific arrangements.
Q4: Do you accept OEM/ODM customization?
A4: Yes, we warmly welcome and actively undertake OEM and ODM orders. Whether it’s appearance, functionality, or packaging, we can customize and develop according to customer requirements.
Q5: What trade and payment services do you offer?
A5: We offer the following services:
- Delivery Terms: FOB, CIF, EXW, CIP
- Payment Currencies: USD, EUR, AUD, NZD, RMB
- Payment Methods: T/T, L/C, etc. Specific terms are negotiable.
- Working Languages: English, Chinese.
Q6: Are you a factory or a trading company?
A6: We are a manufacturing enterprise with independent export rights, integrating R&D, manufacturing, and sales, operating as a combined “factory + trading” entity.
Q7: What is the Minimum Order Quantity (MOQ)?
A7: MOQ depends on the level of customization. For standard products, the MOQ is typically 1,000 sets, subject to product type. For deep customization involving appearance mold changes or functional development, corresponding MOQ requirements will apply. Please confirm with our sales team for details.
Q8: What is the lead time for delivery?
A8: Typically, our delivery time is around 50 days after order confirmation. The exact timeline will be adjusted flexibly based on order volume and customization complexity.
Q9: What is the product warranty period?
A9: We provide a 12-month quality warranty (from the date of shipment). During the warranty period, any failures caused by product quality issues will be repaired or replaced at our cost.
Q10: How are products packaged? Can you provide neutral or customized packaging?
A10: We offer standard export cartons and neutral color box packaging by default. We also support customized packaging, instruction manuals, and rating label according to customer requirements to support your branding.
Q11: Do you provide packaging design assistance?
A11: Yes, we can offer relevant support for packaging design, including color box die-cuts, rating label information, high-resolution product images, and reference content for instruction manuals, so you can design independently or entrust a third party to complete the packaging.
Q12: What are your core strengths?
A12: We are an integrated source factory combining R&D, production, and sales, with full-chain quality control. Our products have long been exported to European, American, Southeast Asian, and other markets, and we are well-versed in international certification standards and regional requirements. We hold a comprehensive range of certifications (CE/ETL/FCC/GS/BG/UKCA/RoHS/GRS/FSC, etc.), ensuring full compliance. Additionally, we support flexible customization and provide one-stop OEM/ODM solutions for our customers.